Refund Policy

This policy applies to products and services purchased from AIG Global Services and its divisions. Because each division offers very different products and services, the terms below are set out division by division.

Where you receive a written invoice, quote or agreement for a specific purchase, the terms in that document apply to that purchase. Nothing in this policy affects your rights under Nigerian consumer protection law, including the Federal Competition and Consumer Protection Act 2018.

If a device you bought from us is faulty or is not what you ordered, please tell us within [7] days of receiving it. We will inspect the device and, where the fault is confirmed, repair it, replace it or refund you.

To help us process your request, please provide:

• Your receipt or proof of purchase
• The device with its original packaging and accessories
• A description of the fault

This policy does not cover:

• Physical, liquid or accidental damage after purchase
• Damage caused by misuse, unauthorised repairs or software modifications
• A change of mind, unless agreed with us in writing at the time of purchase

Repairs. Repair work is covered for [30] days. If the same fault returns within that period, we will fix it again at no charge for labour. This does not cover new faults or damage unrelated to the original repair.

We encourage every buyer to inspect and test drive a vehicle before completing a purchase. Any concerns about a vehicle's condition should be raised before you take delivery.

The terms for deposits, vehicle procurement (sourcing a vehicle on your behalf) and trade-ins, including whether a deposit is refundable, are set out in the written agreement for your purchase.

Fees for inspections, agency services, legal documentation and property management are agreed with you in writing before any work begins, together with any conditions for refunds. Rent and security deposits are governed by your tenancy agreement.

The exchange rate and amount are confirmed with you before every transaction. Once an exchange or transfer has been completed, it cannot be reversed.

• If we are unable to complete a transaction, any funds you have sent us for that transaction will be returned in full.
• We are not responsible for losses caused by incorrect account or wallet details provided by you, although we will help where we reasonably can.

Equipment such as solar panels, inverters, batteries and machines is covered by the manufacturer's warranty, the details of which we will provide with your purchase. The warranty on our installation work, and the terms for deposits on custom designs or special orders, are stated in your quote or agreement.

Contact us with your name, proof of purchase, a description of the issue and any relevant photos.

• We will respond within [3] working days.
• Approved refunds are processed within [14] working days, normally to the original payment method.

How we handle your personal data during this process is explained in our Privacy Policy.